Comparison
Salesforce Sales Cloud vs Zoho CRM
Scored side by side on crm, marketing-automation, using the same criteria we apply across the category.
The enterprise CRM standard, endlessly configurable and correspondingly demanding.
Broad, low-cost CRM inside an unusually complete business software suite.
Scored side by side
Data model flexibility
Pipeline reporting
Automation
Ease of implementation
Integrations
Value for money
Salesforce Sales Cloud verdict
The correct choice for complex enterprise revenue operations, and materially over-specified for everyone else.
- Models any revenue process
- Largest integration ecosystem in software
- Enterprise-grade governance and audit
Zoho CRM verdict
The value option, particularly if you adopt several Zoho applications rather than just the CRM.
- Lowest total cost for a full business suite
- Genuinely broad functional coverage
- Strong international support
FAQ
Common questions
What's the difference between Salesforce Sales Cloud and Zoho CRM?
Salesforce Sales Cloud: The correct choice for complex enterprise revenue operations, and materially over-specified for everyone else. Zoho CRM: The value option, particularly if you adopt several Zoho applications rather than just the CRM.
Which has better reviews, Salesforce Sales Cloud or Zoho CRM?
Salesforce Sales Cloud is rated higher — 4.3/5 versus 4.1/5, from 22,400 and 7,200 reviews respectively.
Does Salesforce Sales Cloud or Zoho CRM have a free plan?
Zoho CRM has a free tier ($14 per user / month); Salesforce Sales Cloud doesn't (starting at $25 / $165 per user / month).