The Internet Compass

Customer Support

The Best Customer Support Software

Ranked on routing intelligence, automation and deflection, reporting and value at real contract sizes.

1
HubSpot CRM
CRM with native marketing, sales and service hubs sharing one contact record.
4.5(12,100)$0 / $20 per seat / month
Data model flexibility
3.8
Pipeline reporting
4.3
Automation
4.4
Ease of implementation
4.7
2
Front
Shared inbox that keeps email as the primary channel while adding assignment and analytics.
4.5(2,400)$19 per seat / month
Automation and deflection
3.6
Routing intelligence
4.1
Agent experience
4.7
Reporting
4.0
3
Intercom
Customer messaging and support platform with automation-led ticket deflection.
4.4(6,900)$29 per seat / month plus resolution fees
Automation and deflection
4.8
Routing intelligence
4.3
Agent experience
4.4
Reporting
4.1
4
Zendesk
Omnichannel service platform built for structured, high-volume support operations.
4.3(14,700)$19 per agent / month
Automation and deflection
4.1
Routing intelligence
4.7
Agent experience
4.0
Reporting
4.6

FAQ

Common questions

What's the best customer support?

HubSpot CRM tops this list, rated 4.5/5 from 12,100 reviews.

How many customer support tools are ranked here?

4. Ranked on routing intelligence, automation and deflection, reporting and value at real contract sizes.

Is there a free customer support tool?

Yes — HubSpot CRM has a free tier ($0 / $20 per seat / month).